The Problem with Fragmented Tools
The average business today runs on a tangled mess of disconnected software. CRMs, ticketing systems, analytics dashboards, campaign tools, configurators, chat plugins, and product databases are all trying to talk to each other through duct-taped APIs and fragile zaps.
Somewhere in between running support, managing product pages, and launching promos, brands lose focus. Customers feel it. So do internal teams. And if you’re a small or mid-sized business, building custom integrations isn’t even on the table.
We felt this pain ourselves, especially while working with clients in 3D and eCommerce. Every feature request sounded reasonable until we realized we were either building another app or gluing together something that should've already existed.
When 3D Alone Wasn’t Enough
We started Triorama to build best-in-class 3D tools. And we did.
Interactive Configurators
High-performance Viewers
AR previews and Virtual Try-ons
These helped eCommerce teams tell better product stories and reduce returns. But what came next was the catch.
Clients started asking:
"Can this answer questions too?"
"Can it guide users to the right product?"
"Can it talk to my support chatbot?"
We realized our 3D tools were only solving a slice of a much larger problem: end-to-end experience orchestration.
Why We Pivoted Toward AI Agents
Instead of building feature after feature, we asked a different question:
What if there was a single interface that knew about your products, understood customer needs, and could talk, show, recommend, and help, all combined in a single thread?
That’s where the AI Concierge was born.
Our new direction is an AI-powered interface with multiple agents under the hood:
Sales Agent – Converts leads and captures interest
Support Agent – Resolves customer queries, 24/7
Marketing Agent – Engages visitors with offers and content
Experience Agent – Ties in visual layers like 3D/AR and guided flows
And yes, more are on the way, including enterprise-focused agents for operations, maintenance, and industrial support.