Privacy Policy
Last updated: Nov 20, 2024
Introduction
This Privacy Notice for Triorama Inc. (doing business as Triorama AI) describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website or any other website of ours that links to this Privacy Notice.
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at support@triorama.ai.
Summary of Key Points
This summary provides key points from our Privacy Notice.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information such as racial or ethnic origins, sexual orientation, or religious beliefs.
Do we collect any information from third parties?
We do not collect information from third parties.
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Names
Phone numbers
Email addresses
Contact preferences
Sensitive Information
We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
Reasons for Processing Your Personal Information
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders: We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To protect our Services: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends: We may process information about how you use our Services to better understand how they are being used so we can improve them.
To save or protect an individual's vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. What Is Our Legal Basis for Processing Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
Legal Bases We Rely On
We may rely on the following legal bases to process your personal information:
Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Send users information about special offers and discounts on our products and services
Analyze how our Services are used so we can improve them to engage and retain users
Diagnose problems and/or prevent fraudulent activities
Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
Canadian Users
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulation
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Situations in Which We May Share Your Personal Information
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
6. Is Your Information Transferred Internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in India. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see When and With Whom Do We Share Your Personal Information? above), in and other countries.
If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please note that these countries may not have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses
We have implemented measures to protect your personal information, including using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect personal information originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses are available upon request.
We have implemented similar safeguards with our third-party service providers and partners, and further details can be provided upon request.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We retain your personal information only for as long as it is necessary to achieve the purposes outlined in this Privacy Notice, or as required by law (e.g., tax, accounting, or other legal obligations). Typically, no purpose will require us to retain your information for longer than twelve (12) months after the termination of your account.
Once we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not feasible (such as because the information is stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@triorama.ai.
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@triorama.ai.
10. What Are Your Privacy Rights?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right:
To request access and obtain a copy of your personal information
To request rectification or erasure
To restrict the processing of your personal information
If applicable, to data portability
Not to be subject to automated decision-making
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your data protection authority:
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing Your Consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
Please note that withdrawing consent will not affect the lawfulness of any processing conducted prior to withdrawal, nor will it affect processing conducted in reliance on lawful processing grounds other than consent, if allowed by applicable law.
Opting Out of Marketing and Promotional Communications
You can unsubscribe from marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, replying "STOP" or "UNSUBSCRIBE" to SMS messages, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We may still send you service-related communications necessary for account management, responses to service requests, or other non-marketing purposes.
Account Information
If you would like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.
Upon request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and comply with applicable legal requirements.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that rejecting cookies may affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at support@triorama.ai.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting that you can activate to signal your privacy preference to not have data about your online browsing activities monitored and collected. Currently, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted that we must follow in the future, we will inform you of that practice in a revised version of this Privacy Notice.
California law requires us to inform you about how we respond to web browser DNT signals. Because there currently is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
12. California and Colorado Privacy Rights
In Short: If you are a resident of California or Colorado, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
A. Identifiers
Examples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email address, account name.
Collected: NO
B. Personal information as defined in the California Customer Records statute
Examples: Name, contact information, education, employment, employment history, financial information.
Collected: NO
C. Protected classification characteristics under state or federal law
Examples: Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data.
Collected: NO
D. Commercial information
Examples: Transaction information, purchase history, financial details, payment information.
Collected: NO
E. Biometric information
Examples: Fingerprints and voiceprints.
Collected: NO
F. Internet or other similar network activity
Examples: Browsing history, search history, online behavior, interest data, interactions with websites, apps, systems, and ads.
Collected: NO
G. Geolocation data
Examples: Device location.
Collected: NO
H. Audio, electronic, sensory, or similar information
Examples: Images, audio, video, or call recordings created in connection with our business activities.
Collected: NO
I. Professional or employment-related information
Examples: Business contact details, job title, work history, professional qualifications.
Collected: NO
J. Education Information
Examples: Student records and directory information.
Collected: NO
K. Inferences drawn from collected personal information
Examples: Inferences drawn from personal information to create a profile or summary about an individual’s preferences and characteristics.
Collected: NO
L. Sensitive Personal Information
Collected: NO
Sources of Personal Information
Learn more about the sources of personal information we collect in the section "What Information Do We Collect?"
How We Use and Share Personal Information
Learn more about how we use your personal information in the section "How Do We Process Your Information?"
We may disclose your personal information to our service providers pursuant to a written contract. Learn more about this in the section "When and With Whom Do We Share Your Personal Information?"
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months, and we do not plan to do so in the future.
Your Rights
You have rights under certain US state data protection laws. These rights are not absolute, and we may decline your request as permitted by law:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data for targeted advertising or profiling
Depending on your state, you may also have the following rights:
Right to obtain a list of third parties to whom we have disclosed personal data
Right to limit use and disclosure of sensitive personal data
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request using our data subject access request form or by emailing us at privacy@triorama.ai.
If you designate an authorized agent to make a request on your behalf, we may require proof of their authority to act on your behalf in accordance with applicable laws.
Request Verification
We will verify your identity to confirm that you are the person about whom we have information. We may request additional information for verification if needed. If you submit a request through an authorized agent, we may collect additional information to verify both your identity and the agent's authority.
Appeals
If we decline your request, you may appeal by emailing us at support@triorama.ai. We will inform you of our decision, and if your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83 permits California residents to request information about categories of personal information (if any) disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. If you are a California resident and would like to make such a request, please contact us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
13. Do Other Regions Have Specific Privacy Rights?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).
This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, particularly regarding what personal information we collect from you, from which sources, for which purposes, and the recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfill these purposes, it may affect our ability to provide our services, particularly in the following ways:
Offering you the products or services that you want
Responding to or helping with your requests
Managing your account with us
Confirming your identity and protecting your account
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint:
For a breach of the Australian Privacy Principles, you can contact the Office of the Australian Information Commissioner.
For a breach of New Zealand's Privacy Principles, you can contact the Office of New Zealand Privacy Commissioner.
14. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed of how we are protecting your information.
15. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at privacy@triorama.ai or contact us by post at:
Triorama Inc.
2261 Market Street STE 5730
San Francisco, CA 94114
United States
16. How Can You Review, Update, or Delete the Data We Collect From You?
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please fill out and submit a data subject access request form.