HomeBase Supplies

Home & Garden•Medium Business•3 weeks total implementation, immediate results, full optimization in 60 days

HomeBase: Complete Customer Journey Automation with AI Agents

78%
Support Cost Reduction
+78% improvement
245%
Conversion Rate Increase
+245% improvement
24hr
Product Indexing Speed
+95% improvement
4.9/5
Customer Satisfaction
+1.2 improvement
Implementation: 3 weeks total implementation, immediate results, full optimization in 60 days
4 AI Solutions Deployed

1
The Challenge

HomeBase Supplies faced the challenge of serving both DIY homeowners and professional contractors with vastly different needs. Their customer service team struggled to provide expert advice across thousands of products while also handling basic order inquiries. Peak seasons overwhelmed their support capacity, leading to long wait times and lost sales.

2
Our Solution

Deployed a comprehensive AI automation system combining intelligent customer service agents with automated search indexing. The AI agents provide expert product recommendations for both DIY and professional customers, while the indexing system ensures all seasonal products appear in search results immediately when launched.

Technologies Deployed:

AI Concierge Chatbot
Site Indexing Service
Product Catalog Integration
Inventory Management Automation

3
Implementation Process

Phase 1: AI Concierge deployment with product expertise training (1 week). Phase 2: Site Indexing integration for seasonal catalog management (2 days). Phase 3: Advanced automation for inventory updates and promotional campaigns (1 week). The entire transformation was completed in under 3 weeks.

Results & Impact

HomeBase achieved complete customer journey automation, from search discovery to purchase support. Their AI agents now handle complex product consultations while their indexing system ensures perfect search visibility. The combination created a seamless customer experience that scales automatically during peak seasons.

78%
Support Cost Reduction

Monthly support costs reduced from $45K to $10K

245%
Conversion Rate Increase

Website conversion rate improved from 2.1% to 7.2%

24hr
Product Indexing Speed

New products indexed in 24 hours vs 3-4 weeks previously

4.9/5
Customer Satisfaction

CSAT improved from 3.7 to 4.9 through intelligent assistance

"The AI agents understand our products better than most of our staff did. They can help a homeowner pick the right screws for their deck project and then immediately switch to advising a contractor on bulk material orders. It's like having our best salesperson available 24/7 for every customer."
D
David Kim
Operations Manager, HomeBase Supplies

Company Overview

Industry:Home & Garden
Company Size:Medium Business
Timeline:3 weeks total implementation, immediate results, full optimization in 60 days
Solutions:4

Key Results

78%
Support Cost Reduction
245%
Conversion Rate Increase
24hr
Product Indexing Speed

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