Privacy Policy

Introduction

This Privacy Notice for Triorama Inc. (doing business as Triorama AI) describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our AI Hub services ("Services"), including when you:

• Visit our website or any other website that links to this Privacy Notice
• Use our AI Concierge Chatbot, Site Indexing Service, or other AI Hub products
• Engage with us in sales, marketing, or support activities

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at privacy@triorama.ai.

Summary of Key Points

1. What Information Do We Collect?

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Contact preferences
• Company information
• Website URLs (for Site Indexing Service)
• Chat interactions (for AI Concierge optimization)

Sensitive Information

We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our AI Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

Reasons for Processing Your Personal Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and manage user accounts
• To deliver and facilitate delivery of AI services to users
• To send administrative information about our AI products and services
• To fulfill and manage your orders and subscriptions
• To send you marketing and promotional communications (with your consent)
• To protect our Services from fraud and abuse
• To identify usage trends and improve our AI algorithms
• To save or protect an individual's vital interest

3. Legal Basis for Processing (GDPR)

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

Legal Bases We Rely On

• Consent: We may process your information if you have given us permission to use your personal information for AI service improvements
• Performance of a Contract: We may process your personal information when necessary to fulfill our contractual obligations to provide AI services
• Legitimate Interests: We may process your information when reasonably necessary to achieve our legitimate business interests
• Legal Obligations: We may process your information where necessary for compliance with our legal obligations
• Vital Interests: We may process your information where necessary to protect your vital interests or those of a third party

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Situations in Which We May Share Your Personal Information

• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition
• Affiliates: We may share your information with our affiliates, requiring them to honor this Privacy Notice
• Service Providers: We may share your information with third-party service providers who perform services for us (cloud hosting, analytics, payment processing)

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We retain your personal information only for as long as it is necessary to achieve the purposes outlined in this Privacy Notice, or as required by law. Typically, no purpose will require us to retain your information for longer than twelve (12) months after the termination of your account, except for AI training data which may be retained in anonymized form.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@triorama.ai.

9. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right:

• To request access and obtain a copy of your personal information
• To request rectification or erasure
• To restrict the processing of your personal information
• If applicable, to data portability
• Not to be subject to automated decision-making

Account Information

If you would like to review or change the information in your account or terminate your account, you can contact us using the contact information provided. Upon request to terminate your account, we will deactivate or delete your account and information from our active databases.

10. California Privacy Rights (CCPA)

In Short: If you are a resident of California, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Your Rights

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data for targeted advertising

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at privacy@triorama.ai.

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.